Return Policy

At Diamond Craft, your satisfaction is our priority. We are pleased to offer exchanges for any jewelry pieces from our collections within 30 days of purchase, provided the items are in their original condition and accompanied by a valid receipt and any certified diamond certificates. As each piece is made to order, we do not offer refunds but are delighted to facilitate an exchange to ensure you're completely satisfied with your selection.

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Please note that custom-designed pieces or items personalized with custom adjustments are not eligible for returns or exchanges. For custom orders, we are committed to delivering an exceptional experience by providing detailed consultations, including options for brass or silver prototypes, to help you feel confident in your unique design.

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To initiate an exchange, please reach out to us at info@diamondcraftny.com. Once your request is accepted, we will guide you through the process and provide instructions for returning your package.